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Public Safety Communications

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CURRENT MEMBERS Stephen Harding, hired October 1988 Gerard Soulard, hired November 1997 Steven Boucouvalas, hired August 1998 Scott Nolette, hired September 2001 Mike Lamontagne, hired October 2003 Beth Colomb, hired June 2005 David Gardner, hired July, 2006 Steven Kierstead, hired August, 2006 Heather Gagnon, hired January, 2007 Theresa Reichart, hired February, 2008

The Saco Public Safety Communications Center is a Public Safety Answering Point (PSAP) for all 9-1-1 calls made in Saco, Maine. This center handles numerous seven-digit lines covering the City’s Police, Fire, and Rescue departments, also all fire and rescue calls for the Goodwins Mills Fire Department, which covers the towns of Lyman and Dayton.

Our Communications Center was established in 1999 when the separate Police and Fire Department Dispatchers merged into the communications center at the Saco Police Department. In December of 2000 Enhanced 9-1-1 went on-line for our emergency communications. We currently have 10 dispatchers on staff. Nine work a four-on two-off schedule and one dispatcher works a five-day week as computer data entry for the Police Department while filling in at communications to cover vacancies.

The City of Saco encompasses an area of 61.95 square miles and has a population of about 16,900 people. The population of Goodwins Mills, (Lyman and Dayton combined), is 5,600 residents.

ABOUT 9-1-1
With enhanced 9-1-1 our dispatchers know immediately from where the call is being made and by which telephone number, and also the person(s) or business listed to the number. This information is provided by the telephone company, so make sure that your name and address are correct on your phone bill.

WHEN TO CALL 9-1-1
9-1-1 calls should only be made when there is an emergency that has just occurred, is in progress, or for an incident that requires the immediate response of police, fire, or rescue to your location.

More about the statewide 911 system can be found by following this link.