Beth was quickly able to ascertain that Geoffrey was home alone with his grandmother, who was in a great deal of pain, and unable to speak on the telephone. Following prompts from the dispatcher, Geoffrey was able to obtain information from his grandmother and give it to Dispatcher Colomb so that emergency medical dispatch procedures could be followed. Fielding questions with a calmness that belied his young age, Geoffrey stayed with the call until the arrival several minutes later of the first responders.
His ability to keep his head and follow the instructions provided by Dispatcher Colomb allowed the appropriate emergency medical procedures to be implemented and his grandmother was taken to a nearby medical facility for treatment. Geoffrey's actions prove that going "above and beyond" has nothing to do with age, and everything to do with great character. Thanks, Geoffrey!