Dispatcher - Police Department
Class Title: Dispatcher
This is specialized work within the Saco Police Department involving the handling of emergency and routine communications. Employees assigned to the communications center are responsible for: the receipt and processing of citizen complaints via the telephone system, E911emergency phone system or by way of personal contact at the Police Department; creating and maintaining records of the department which relate to the documentation for calls for service, fire and medical calls; operation of the National Law Enforcement Telecommunications System and Telcom Fire System.
Employees within communications must be able to perform their duties without direct supervision and must be able to perform under a wide variety of conditions. Employees must be able to prioritize all aspects of communication and make rapid decisions concerning the lives and safety of officers, firefighters, medical personnel and citizens.
Work requires constant decision-making ability and independent judgment.
Direct supervision is received from the shift supervisor and overall supervision is provided by the Deputy Chief, Operations.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Receive complaints and information from the public and other public safety agencies.
- Condense, direct, and process the information and complaints received.
- Assign field units to calls for services.
- Maintain and operate the METRO computer system within the department.
- Enter and retrieve data on the department’s internal computer system.
- Create and maintain any record necessary for police and fire department functions.
- Provide information requested by field units, outside agencies, and the public.
- Operate the department’s police and fire radio system.
- Formulate and transmit teletype information to other agencies.
- Complete data entry into N.C.I.C. and M.W.M.
- Interview persons seeking assistance and provide referrals to outside agencies if needed.
- Give information on laws, ordinances, and services available to the public.
- Perform related work as required.
- Perform Emergency Medical Dispatching, when necessary for medical calls, while coordinating all functions related to dispatching appropriate fire and or rescue personnel.
- Operate E911 system properly and efficiently.
- Dispatch fire and rescue units for additional agencies as directed or necessary.
- Maintain high personal standards with regard to ethics, truthfulness and credibility on and off duty so as to be able to offer evidence and testimony, when necessary, at trial, hearings and other related proceedings.
- Any other duties as required by direction, policies or other requirements
DESIRED MINIMUM QUALIFICATIONS:
- General knowledge of police, fire, and E.M.S. services and responsibilities.
- Some knowledge of state laws, local laws, and ordinances.
- Some knowledge of the geography of the city.
- Ability to learn and comprehend basic computer function.
- Ability to learn and retain the provisions of the department policies.
- Ability to remain calm and direct emergency communications.
- Ability to operate a current police and fire radio systems and related hardware.
- Ability to become adept at typing.
- Ability to learn and utilize hazard material programs.
- Ability to work under stress.
- Ability to complete required training and certifications.
- Ability to be clearly understood when giving instructions and directions.
- Maintain all required certifications.
- Comply with departmental rules, regulations, policies and standards.
- Notarize documents for the department.
EDUCATION AND EXPERIENCE
- Minimum: High school graduate. Post high school education desirable.
- Experience in the communications field or any combination of training and experience in the field.
- Must successfully complete Certified Terminal Operator Certification / N.C.I.C Metro Certification courses and maintain certifications.
- Must successfully complete Certified Emergency Telecommunication Course.
- Must successfully complete Certified Emergency Medical Dispatching course and maintain certification.
- Must successfully complete and maintain CPR certification.
- Must maintain Notary Public certification.
TOOLS AND EQUIPMENT USED:
Personal computer and laptop computer; Microsoft Office software to include Word, Excel, Outlook, and Publisher; IMC software packages; telephone system, building intercom system, fax machine, photocopy machine, scanner, printer and adding machine / calculator.
PHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, or feel objects, tools or controls and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Police departments can be busy, active environments. Distractions can be numerous and data entry personnel and court officers must be able to shift gears quickly to address short-deadline projects and needs as necessary with minimal disruption.
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Equal Opportunity Employer The City of Saco is strongly committed to diversity in its work force. We are an affirmative action / equal employment opportunity employer.
Please contact MaryLou Kadlik, Human Resources Deputy Director if you have any questions at (207)710-5037. To apply for this job click here and upload your resume and cover letter (in PDF format), or email firstname.lastname@example.org
Deadline for Applying : Open until filled