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Information Technology


Mission Statement
The City of Saco Information Technology Department provides excellence through technology paired with exceptional customer service. 

Ryan Pinheiro, IT Director 

Programs and Services 

Desktop Support
We respond to helpdesk tickets and other technological issues. The importance level of the helpdesk ticket indicated by the customer sets the priority and level of service performed. All helpdesk tickets are addressed according to process rules.  

We oversee both physical and virtual serves as well as desktops, laptops, and workstations for city employees. 

The IT department supports the desktops, servers, phones, and mobile devices used by city employees. On an annual basis, we prepare and execute a computer refresh which replaces or upgrades the computers used at a particular site that year.

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