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Information Technology

INFORMATION TECHNOLOGY

Mission Statement
The City of Saco Information Technology Department provides excellence through technology paired with exceptional customer service. 

Contact 
Ryan Pinheiro, IT Director 
(207)710-5030 

Programs and Services 

Desktop Support
We respond to helpdesk tickets and other technological issues. The importance level of the helpdesk ticket indicated by the customer sets the priority and level of service performed. All helpdesk tickets are addressed according to process rules.  

Infrastructure
We oversee both physical and virtual serves as well as desktops, laptops, and workstations for city employees. 

Telecommunication
The IT department supports the desktops, servers, phones, and mobile devices used by city employees. On an annual basis, we prepare and execute a computer refresh which replaces or upgrades the computers used at a particular site that year.