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Water Resource Recovery Department

Water Resource Recovery Department (WRRD)

Howard Carter, Director x. 201 
Stacy Thompson, Deputy Director x. 204
Emily Cole-Prescott, Compliance Manager x. 211 
Jacqueline McDonough, Office Manager x. 200
v:207.282.3564

HOURS OF OPERATION 
Monday-Thursday 7:00 am - 3:30 pm
Friday 6:30 am - 12:30 pm 

DEPARTMENT OVERVIEW & MISSION
The Saco Water Resource Recovery Department (WRRD) is a secondary or biological treatment facility licensed to treat an average daily flow of 4.2 million gallons per day (MGD). The facility is located on Front Street next to the Saco Yacht Club. Our Team is comprised of clean water professionals who work to provide our community with the highest level of quality service. 

SEWER BILLING FAQs
Maine Water Company is responsible for billing, cash receipts and customer service for the City of Saco's Water Resource Recovery Department. Please contact a customer service specialist at 1.800.287.1643 or 207.282.1543 with any questions or concerns. Feel free to contact them for more information or to take advantage of direct payment option, e-billing or e-payment!

SEWER ORDINANCE REVISION 
Revisions to the Sewer Ordinance will be effective in September 2021. 

RESILIENCY & SUSTAINABILITY: Saco water resource recovery project
Learn more about the Department's community resiliency initiatives, studies, and next steps of Saco's Water Resource Recovery Project. 

WASTEWATER DISCHARGE APPLICATION / IWS FORM
This form is used to help the WRRD understand potential impacts of proposed development and changes of use to the sewer system. The WRRD also uses this form to assist businesses to understand any required industrial pretreatment needs.

SUBTRACTIVE METERS
Subtractive meter reads should be called in to Maine Water to obtain a credit on the sewer bill.

ABATEMENT POLICY
Information about the sewer abatement policy can be found here. 

HELPFUL TIPS
Here are some helpful tips to conserve water and save money!

IMPACT FEES
The City of Saco currently has two impact fees: The Combined Sewer Overflow (CSO) and Sewer Impact fee. The impact fees cover the cost of capital improvements to the collection system and the wastewater treatment plant respectively. 

REPORT SEWER ODOR
If you are smelling something you think may be a sewer odor, please report it so our team can follow up.